How to log time for Help Desk ticketts
Is there a way to log time spent on a Help Desk Ticket, and then get a report based on total time per ticket, per user or per device?As a Support Service provider, this would be realy useful! This...
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Hi Paul,This a very good question I hope one of hte spiceworks developers will come with answer to that.
View ArticleRe: How to log time for Help Desk ticketts
I am using the reports to generate all the tickets for the time I need. Using excel, I change the time format from 30m and 1.5h to 0.5 and 1.5 respectively using the following...
View ArticleRe: How to log time for Help Desk ticketts
Hi All,Ronen: That's a really nifty idea! Thank you for sharing that report.Paul,Avi: Today Spiceworks reporting can't perform summation or other advanced functions. However, for the next release we're...
View ArticleRe: How to log time for Help Desk ticketts
Greetings.Perhaps check out: http://community.spiceworks.com/topic/18338 (Tickets By Time Spent 5m)This, maybe some tweaking, along with Ronen4759 Opens a new window's excel concept, should yeild the...
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